Worldwide ERC®
Catalogue of Online Courses
Individual courses are $60/CE credit. Use our Token System to purchase 10 CE credits at a discount of $40 USD per credit ($400), and take courses at your own pace!
Working Successfully within the Multicultural Environment of Modern Europe (2 CE credits) – Written by Dean Foster, Dean Foster Associates, Incorporated
This course explores the cultural differences, both subtle and profound, that influence daily life and work within the major European cultures; provides answers to why such differences exist; and helps you to develop important tactics and strategies for managing these cultural differences both at work and in daily life.
This program draws on intercultural information received in Global Mobility Specialist™ Module Three, “The Intercultural Challenge: Doing Business Globally.”
Learning Objectives:
- Understand the differences that exist among the major European cultures, region by region, along key, fundamental cultural dimensions, and between these cultures and their own first culture.
- Explain the historical, religious, political, demographic, social and economic reasons why these differences developed and exist as they currently do.
- Identify the areas, in both daily life and work, in which these fundamental differences reveal themselves, as they affect the daily life and work of the international assignee, their organization, and mobility service providers.
- Create new tactics and strategies specific to their global mobility responsibilities within Europe that allow them to leverage the cultural differences explored to positive results in life and work.
Approximate course duration: 2 hours
Re-certification credit: GMS™, CRP®
Release date: June 2007
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Mobility Issues for China Today (1 CE credit) – Written by Charles Bergman
The rapid growth of business in China over the last ten years has dramatically impacted mobility within the Chinese workforce. Movement of Chinese nationals into Tier Two and Tier Three cities presents new and different challenges which have not been addressed widely in the global mobility industry. This session will describe different “stress points” that influence mobility decisions of Chinese nationals and their families. Learners will understand the mind set and context in which Chinese nationals view and respond to mobility opportunities.
This program will draw on intercultural information received in Global Mobility Specialist™ Module Three, “The Intercultural Challenge: Doing Business Globally.”
Learning Objectives:
- Identify ways in which Chinese national culture influences relocation attitudes and responses about mobility;
- Relate dimensions of culture to attitudes, perceptions, and perspectives of Chinese nationals; and
- Identify strategies for fostering positive relocation decisions for Chinese nationals in the workforce.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP®
Release date: June 2007
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Cost of Living Allowances and Housing (1 CE credit) – Written by Mary Ellen Myhr, GMS, Associates for International Research Inc.
International assignments are extremely complex and can take on many forms, depending on the duration of the assignment, the type of job, and the home and host location combinations, among other factors. The focus of this course is on one to five year temporary assignments, with an in-depth look at building Cost of Living Allowances and managing a Housing program.
Learning Objectives:
- Explain why the balance sheet is the most common approach used for temporary long-term international assignments.
- Explain how a COLA is calculated.
- Explain the main factors causing a COLA to change over time.
- Explain how foreign housing markets are different from each other.
- Explain typical ways to handle home housing costs.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP®
Release date: June 2007
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International Business Ethics (1 CE credit) – Written by James Murphy and Lori Tansey Martens, International Business Ethics Institute
This presentation identifies the top 10 ethical challenges that employees relocating to another region might face. The intent of the course is to equip global mobility professionals and other relocation specialists with the knowledge and tools to help prepare themselves and employees for such challenges.
Learning Objectives:
- Describe the top 10 ethical challenges that employees assigned to another geographic region might face;
- Recognize that ethical challenges vary based on geographical region and that ethics is impacted by culture and history;
- Suggest initial strategies for resolving ethical dilemmas, that most parties will feel comfortable with; and
- Equip employees to handle ethical issues.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP®
Release date: June 2007
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Risks and Management of Stealth Expatriates (1 CE credit) – Written by Jacqui Hauser, CRP, Cartus Incorporated
The intent of this course is to give you an understanding of the impact that employees working internationally without being part of the formal assignment program can have on the company, themselves and their families. It draws on outcomes of the Worldwide ERC®/Cartus Inc./Chartered Institute for Personnel Development survey on stealth expatriates.
Learning Objectives:
- Identify issues companies face with employees working “unofficially” in foreign countries;
- Understand the risks of noncompliance;
- Define approaches companies use to locate and track international assignees; and
- Identify strategies to mitigate the risk of generating stealth expatriates or remediating the situation when they are discovered.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP®
Release date: June 2007
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International Household Goods Shipping and Security (2 CE credits)
Written by Yuma Smith, GMS, Graebel Movers International, Inc.
This course presents current risks and challenges with shipping household goods globally in a post-9/11 environment. Since the terrorist attacks in America of 2001, increased security measures are being implemented throughout the global supply chain in surface and air transportation systems. The unique nature of household goods as a commodity requires that the logistical relocation cycle take into account this dynamic security environment. The impacts and consequences of compliance and adherence to international shipping regulations creates new challenges in preparing employees for international assignment, as well as for companies that provide global mobility services.
Learning Objectives:
- Describe how new security initiatives affect the international household goods shipping process;
- Describe the role, limitations and qualities of a high quality household goods moving company;
- Identify the pros and cons associated with shipping goods by sea versus air freight; and
- Make informed and realistic decisions related to planning a household goods move for an international assignee.
Approximate course duration: 2 hours
Re-certification credit: GMS™, CRP®
Release date: August 2007
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Global Corporate Health: Understanding Health Risks and Program Fundamentals (1 CE Credit)
Written by Myles Druckman, MD, International SOS Incorporated
As employees work and travel to more diverse locations around the world, organizations are challenged to ensure that they are protected from harm and that they can continue their work effectively. As more threats declare themselves – for example natural disasters, terrorist attacks or pandemic influenza – organizations must develop plans and programs to protect the health of their employees, and the interests of the company. The intent of this program is to give you an understanding of global health risks, and to review what can be done to mitigate these risks by developing an effective Corporate Health Program. It will also provide some basic benchmarks of an effective Global Corporate Health Program.
Learning Objectives:
- Identify the major types of global health risks, be they chronic, global, local or emerging – and how these risks may affect an organization.
- Describe how these risks may be mitigated by implementing specific corporate health programs.
- Define the purpose and scope for programs which will best support an organization, wherever employees work or travel.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP®
Release date: September 2007
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Business Continuity Through a Pandemic Crisis (1 CE Credit)
Written by Amaury Cooper and Gary Noesner, Control Risks
This presentation is designed to prepare global mobility professionals to contribute effectively to planning for a pandemic. Planning for a pandemic is challenging. With the mobility of today’s world, the reach of business travelers, and data we have on past health crises, we know that when a contagious illness begins to spread widely in one country, it will spread around the world at shocking speed and with an unpredictable path.
Learning Objectives:
- Describe pandemics of major concern and their potential impact;
- Describe the potential direct and indirect impact on business operations, expatriates and their families of different phases of a pandemic;
- Identify the “critical points” in business operations where companies must be proactive in protecting human capital; and
- Recognize qualities of a strong business continuity plan.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP® - 1 CE Credit
Release date: December 2007
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The Elephant Awakens: Emerging India (2 CE Credits)
Written by Ranjini Manian, Global Adjustments Services, Pvt. Ltd.
This presentation is intended to educate learners about India as a business destination, and factors which may impact international assignees’ experience living and working in India. Service providers, global mobility managers and other human resource personnel are provided with background knowledge which can enhance professional interactions with Indian counterparts in global teams or virtual environments.
Learning Objectives:
- Describe features of India’s diverse economic, political and cultural landscape;
- Explain the recent and emerging economic and business trends impacting relocation into India;
- Identify practical issues and concerns relevant to assigning employees to India; and
- Understand the cultural variables underlying Indian behavior and business practices.
Approximate course duration: 2 hours
Re-certification credit: GMS™, CRP® - 2 CE Credits
Release date: February 2008
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Leading Global Teams (1 CE Credit)
Written by Karen Cvitkovich, Aperian Global
As organizations expand internationally or reorganize, there is an increase in the number of virtual, global teams seemingly overnight. In what ways is virtual, global leadership different from domestic leadership? How can leaders of such teams build trust, communicate effectively and drive performance when they can’t just walk down the hall and stop by someone’s cubicle? In this session, we will explore industry best practices and build concrete strategies to answer these and other questions.
Learning Objectives:
- Explain how cultural values and norms influence dispersed team interactions and review miscommunication issues that may be driven by individual differences;
- Predict the impact of a team’s cultural make-up on team interactions;
- Build strategies for leveraging the diversity of dispersed team members based on the incorporation of their varied perspectives; and
- Demonstrate how to structure communications or meetings via e-mail and other virtual technologies, to increase productivity within a multicultural, geo-dispersed team.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP® - 1 CE Credit
Release date: May 2008
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Preparing to Face Risk: Ensuring the Security of International Assignees (1 CE Credit)
Written by Amaury Cooper and Gary Noesner, Control Risks
This program is designed to educate managers on the real, but manageable risks employees may face while traveling and living overseas. Participants will learn that the safety and security of international assignees depends on day-to-day knowledge of current events in the areas they live in; an active awareness of the localized risks that employees may face; and on enterprise-wide strategies employed by the company to counter risk and manage crises.
Learning Objectives:
- Identify security threats employees may face while living and traveling abroad, including various modes of travel and the risks unique to each;
- Describe the basics of travel risk mitigation;
- Describe techniques for increasing personal security and safety;
- Define the responsibilities of HR managers and personnel in implementing proper travel and safety precautions; and
- Explain critical components of a crisis management program.
Approximate course duration: 1 hour
Re-certification credit: GMS™, CRP® - 1 CE Credit
Release date: August 2008
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